Frequently asked questions about Nubia Suites
Practical answers for every part of your stay
How many guests can stay in each suite?
The Townhouse and The Courtyard each accommodate up to two guests. Both suites provide private indoor living space and access to the shared garden and plunge pool.
Can we reserve both suites together?
Yes. When both suites are available, you can reserve The Townhouse and The Courtyard together for up to four guests. Your group will then have exclusive use of the shared garden and plunge pool during the stay.
How do I know which suite suits me?
Compare the layout, atmosphere, facilities and starting rate on the individual suite pages. Both suites welcome up to two guests, but each offers a different use of space. Explore both suites or contact us if you would like personal help choosing between them.
Can I book Nubia Suites directly?
Yes. You can contact Nubia Suites directly to ask about availability and the applicable rate for your dates. Share your preferred suite, travel dates and number of guests so we can help you with the next step.
How is the price of my stay calculated?
The final price depends on the suite, your travel dates, availability, season and length of stay. Reserving both suites together also affects the total rate. You receive the applicable price before confirming your booking. Visit our rates page for more information.
When and how do I pay?
The applicable payment steps are provided with your booking information before you confirm. Please read the payment conditions for details about payment moments and the conditions connected to your reservation.
What happens if I need to cancel?
The options and any financial consequences depend on the conditions attached to your reservation. Review the cancellation conditions before booking and contact us as soon as possible if your plans change.
Can I receive a refund after cancelling?
Whether a refund applies depends on the conditions of your reservation and when the cancellation is made. Our refund policy explains the relevant process and circumstances in more detail.
When will I receive the check-in information?
Confirmed guests receive the practical arrival and access information needed for their stay before check-in. Contact us if anything in the instructions remains unclear or if you need help planning your arrival.
What are the check-in and check-out times?
The applicable check-in and check-out times are shared in your reservation and arrival information. Please use those confirmed times when planning your journey. Read the complete check-in and check-out information for further guidance.
Where is Nubia Suites located?
Nubia Suites is located at Cornelis Dirksweg 21 in Otrobanda, Willemstad. The neighbourhood provides a convenient base for exploring the city and travelling to other parts of Curaçao.
Will I receive instructions for entering the property?
Yes. The access information relevant to your stay is shared privately before arrival. Keep these instructions available while travelling and contact us directly if you experience a problem when checking in.
Do the suites share the garden and plunge pool?
Yes. Guests staying in The Townhouse and The Courtyard share the secluded garden and plunge pool. When one group reserves both suites, the outdoor space is used only by that group.
Does each suite have its own private space?
Yes. Each suite has its own private indoor living space. Only the garden and plunge pool are shared when the two suites are occupied by separate bookings.
Where can I find the house rules?
The house rules are available in our Information section and form part of the practical guidance for your stay. Please read them before arrival so the suites and shared spaces remain comfortable for everyone.
What should I do if I need help during my stay?
Use the contact details provided with your reservation and explain what you need help with. For an urgent safety situation, contact the appropriate local emergency service first.
Where can I find the safety information?
Our safety information contains the available guidance for the accommodation. You should also follow any instructions provided inside the suite and contact us if you notice a practical safety issue.
What should I do before checking out?
Follow the departure instructions shared for your reservation and leave the suite by the confirmed check-out time. The check-in and check-out information contains the complete guidance for departure.
Can I change my booking dates?
Contact us as soon as possible with your booking details and preferred new dates. Whether a change is possible depends on availability and the conditions attached to your reservation.
Why do you need my guest information?
Guest information may be needed to process and manage a reservation and to meet applicable registration requirements. Our guest registration information explains which details are required and why.
How does Nubia Suites use my personal data?
Personal data is used for purposes connected to enquiries, reservations, guest communication and operating the website. Read our privacy and cookie information for the complete explanation.
Still looking for your answer?
- Response time
- We reply within 2 business days
- info@nubiasuites.com