Information

Cancellation Conditions

Know which booking information to check and what to do when your travel plans need to change.
Overview

What to know

Know which booking information to check and what to do when your travel plans need to change.

Check your reservation

The cancellation conditions attached to your confirmed booking determine what applies.

Contact us promptly

Let Nubia Suites know as soon as possible when you need to cancel or change your stay.

Keep confirmation

Retain the written response about the cancellation and any next steps for your records.

If your plans change

Travel plans sometimes change after a reservation has been made. If you need to cancel your stay at Nubia Suites, please contact us as soon as possible. The amount refunded depends on how far in advance you cancel your reservation.

Cancellation conditions

The following cancellation conditions apply to reservations at Nubia Suites:

  • 45 days or more before arrival: 100% refund of the booking amount.
  • 30 to 44 days before arrival: 50% refund of the booking amount.
  • Less than 30 days before arrival: 100% of the booking amount will be charged, with no refund.
  • No-shows and early departures: 100% of the booking amount will be charged, with no refund for unused nights.

How to cancel your reservation

To request a cancellation, please contact Nubia Suites using the contact details provided with your reservation. Include the following information so we can process your request:

  • The name used for the reservation
  • The suite and confirmed stay dates
  • Your booking reference, if available
  • A clear request to cancel your booking

Cancellation confirmation and refunds

Your cancellation is only confirmed once you have received written confirmation from Nubia Suites. Any applicable refund will be calculated according to the cancellation conditions above. For more information, please read our refund policy.

Changing your reservation

If you would prefer to change your stay dates rather than cancel, please contact us with your preferred new dates. Changes are subject to availability and confirmation by Nubia Suites. Your new dates are only confirmed once you have received written confirmation.

Frequently asked questions

Can I cancel my reservation for free?

Yes. If you cancel at least 45 days before your scheduled arrival date, you will receive a full refund of your booking amount.

What happens if I cancel less than 30 days before arrival?

The full booking amount will be charged, and no refund will be issued.

Will I receive a refund if I leave earlier than planned?

No. Early departures are charged at 100% of the original booking amount, and unused nights are non-refundable.

Questions

Something unclear in our policies?

Response time
We reply within 2 business days